At Pwessential, we are committed to ensuring that our customers receive their food products promptly and in excellent condition. Please review our Shipping and Delivery Policy, which includes information on shipping methods, order processing, delivery times, and customer responsibilities:
We utilize reliable shipping carriers to deliver our food products. The specific carrier may vary depending on your location and the size of your order. Our goal is to select the most appropriate shipping method to ensure the freshness and quality of the food products.
Once your order is received, it will be processed within 3 business days. During this time, our team will prepare your food products for shipment, including packaging and quality checks.
The delivery time will depend on the shipping method and your location. Standard delivery within India usually takes between 10 to 15 business days. Please note that these estimates are subject to change during peak seasons or unforeseen circumstances.
Shipping charges will be calculated based on the weight, size, and destination of your order. The shipping cost will be displayed during the checkout process. Please note that shipping charges are non-refundable.
We currently offer international shipping to select countries. However, please be aware that customs regulations, import duties, and taxes may apply. These charges are the responsibility of the customer and may be collected by the customs authority upon delivery.
Once your order is shipped, we will provide you with a tracking number via email or through your account. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
Upon receiving your order, please carefully inspect the packaging for any signs of damage or tampering. If you notice any issues, please contact our customer support immediately. Please note that we do not accept returns or offer refunds for food products due to the perishable nature of the items.
If the shipping carrier is unable to deliver your order due to an incorrect address, unavailability, or any other reason, they will typically make multiple attempts. Please ensure that you provide accurate and complete shipping information to avoid any delivery complications. In case of repeated failed delivery attempts, the package may be returned to us, and additional charges may apply for reshipment.
We take utmost care to package our food products securely and maintain their freshness. If you receive any food products that are damaged, spoiled, or not up to our quality standards, please contact our customer support within 2 hours of receiving the order, and we will work to resolve the issue to the best of our ability.
Please note that this Shipping and Delivery Policy is subject to change, and any updates will be communicated on our website or through other relevant channels. If you have any questions or need further assistance regarding shipping and delivery, please contact our customer support team.